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Virtual agents on the other hand are capable of holding more complex conversations with customers as a result of the science behind natural language processing.Unlike chatbots, virtual agents are able to contextualize human responses and define the underlying meaning of words, especially in terms of non-standard conversational language.
This app is one of the smartest chatbots in the world.
Features:• Talk with virtual characters• Change the name and picture of characters• Teach your own phrases directly• Share photos and quotes• Chat with many people in chat rooms• Send private messages to people• Receive messages from random people Make your own friends with Virtual Talk!!
Each thrive in different business environments, however they address very different challenges.
Fundamentally, chatbots are not as functionally versatile as their virtual agent counterparts—primarily due to their cognitive limitations.
So, a customer service platform that learns from our agents and respond to our clients while improving our customer engagement.